Each order placed is processed within 72 hours of receipt.

The delivery times vary from 4 to 10 working days (

 except for any delays caused by customs clearance) , as follows:

- Shipments to Europe about 4-8 working days
- Shipments to the rest of the world (except Russia) about 6-10 working days


The Customer is notified by email/SMS on the day of shipment of the package.

Our shipping times are to be used as a guide only and are based on time at the time of shipment. Acupuncture cannot take responsibility for customs clearance delays or an unsuccessful payment, trying to minimize any delays.

Our warehouses are based in different Countries. Your order will be shipped according to stock availability and therefore Custom Duties may apply. If you are required to pay for Custom Duties, please cover the fee in advance and contact our Customer Service at the following email address:

For information relating to Customs Duties, we invite the Customer to contact the local customs office or respective tax authority for further information or to consult the Term of Use