Refund policy

Refund

Upon the return arrives at the warehouse, the product will be examined to assess any damage or tampering not caused by transport and other than those necessary to establish the nature, characteristics, and functioning of the goods, not communicated during the withdrawal request phase. If such problems are found, Acupuncture will cancel the withdrawal request, without providing any refund.

Upon completing the check, refunds will be processed within 7 business days of receiving your return at our warehouses. We will proceed with the refund which will be made using the same payment method used to purchase the item.
If you have received a defective or wrong item and decide to return it by post and another standard shipping method, please remember to attach the shipping cost receipt for the refund postage.
Returns or exchanges must be returned via the Standard or Normal shipping method.

The Customer will be informed by e-mail when the refund is made. It should be noted that the credit time between the Supplier's bank account and the Buyer's bank account may vary by a few days depending on the bank. The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.

For further information or to consult the Term of Use