If the Customer is not satisfied with his purchase, he has the right, within 14 days from the date of receipt of the order, together with the return form completed in its entirety (here the Return Form), to proceed with an item change or refund request, without the need to provide explanations and without any penalty.

Returned orders must be sent to the following address:

Via Galileo Galilei, snc
63811 Sant’Elpidio a Mare (FM)

For more information, the customer service reference address is

The transport costs related to the return of the product will be borne by the Customer.

    In case it is necessary to make a size change, enter the code of the new order placed in the return form, without it we will not refund the shipping cost. (only for Europe we refund the shipping costs).

    The right to return ceases if the goods are not intact, in case ACUPUNCTURE assesses:

    • the inconsiderate use of the goods which tampered with their integrity;
    • the lack of fundamental parts of the product;
    • the damaging of the product for reason which are not linked to shipment.

    In case of forfeiture of the right of withdrawal, the goods will be returned to the customer without issuing any refund

    For further information or to consult the Term of Use