Returns and Refunds
Acupuncture (“We”, “us”, “ our”) accepts returns or exchanges of Acupuncture products (“Products”) eligible to return within 14 calendar days of receipt of the Products, together with the return form completed in its entirety (Here the Return Form).
Returned orders must be sent to the following address:
For European Union customers,
Via Niccolò Pizzolo, 13
35132 Padova PD
For North America customers,
3608 Meadowlark St,
El Monte, CA, 91732
For Asia/Pacific customers,
Room1001 , 10F HuaYing International Center
323 Tongkang Road,
Guangzhou, Guangdong, 510000
For more information, the customer service email address is Customerservice@acupuncture1993.com.
The transport costs related to the return of the Products will be borne by the Customer.
In case it is necessary to make a size change, fill in the new size in the return form. (i.e. I request a change with a size M)
Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
The right to return ceases if the Products are not intact, in case Acupuncture assesses:
- the inconsiderate use of the goods which tampered with their integrity;
- the lack of fundamental parts of the Products;
- the damaging of the product for reasons which are not linked to shipment.
In case of forfeiture of the right of withdrawal, the Products will be returned to the customer without issuing any refund
Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport and other than those necessary to establish the nature, characteristics and functioning of the goods, not communicated during the withdrawal request phase. If such problems are found, Acupuncture will cancel the withdrawal request, without providing any refund.
Upon successful completion of the check, refunds will be processed within 7 business days of receiving your return at our warehouses. We will proceed with the refund which will be made using the same payment method used to purchase the item.
If you have received a defective or wrong item and decide to return it by post and another standard shipping method, please remember to attach the shipping cost receipt for the refund postage.
Returns or exchanges must be returned via the Standard or Normal shipping method.
The Customer will be informed by e-mail when the refund is made. It should be noted that the credit time between the Supplier's bank account and the Buyer's bank account may vary by a few days depending on the bank. The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.
For further information or to consult the Term of Use