Shipping policy
The charges below are listed in USD. If another payment currency is offered for your location, the converted amount is shown before you pay. Delivery options, eligibility and the charge for your address are confirmed at checkout.
Destinations and standard charges
| Destination | Estimated transit time | Standard shipping (USD) |
|---|---|---|
| The United States* | 6-14 business days | $15 USD |
| United Kingdom | 6-14 business days | $15 USD |
| Italy | 4-14 business days | $10 USD |
| France | 4-14 business days | $10 USD |
| Germany | 4-14 business days | $10 USD |
| Spain | 4-14 business days | $10 USD |
| Austria | 4-14 business days | $15 USD |
| Netherlands | 6-14 business days | $15 USD |
| Denmark | 6-14 business days | $15 USD |
| Switzerland | 6-14 business days | $20 USD |
| Ireland | 6-16 business days | $15 USD |
| Poland | 6-14 business days | $15 USD |
| Czech Republic | 8-14 business days | $15 USD |
| Finland | 6-16 business days | $15 USD |
| Romania | 6-16 business days | $15 USD |
| Greece | 8-16 business days | $15 USD |
| Luxembourg | 6-14 business days | $15 USD |
| Bulgaria | 8-16 business days | $15 USD |
| Croatia | 6-14 business days | $15 USD |
| Estonia | 6-14 business days | $15 USD |
| Latvia | 6-14 business days | $15 USD |
| Lithuania | 6-14 business days | $15 USD |
| Hungary | 6-14 business days | $15 USD |
| Portugal | 6-14 business days | $15 USD |
| Slovakia | 6-14 business days | $15 USD |
| Slovenia | 6-14 business days | $15 USD |
| Sweden | 6-14 business days | $15 USD |
| Belgium | 6-14 business days | $15 USD |
| United Arab Emirates | 8-20 business days | $20 USD |
| Saudi Arabia | 8-20 business days | $20 USD |
| Qatar | 8-20 business days | $20 USD |
| Israel | 6-14 business days | $20 USD |
| Brazil | 15-30 business days | $20 USD |
| Australia | 8-16 business days | $15 USD |
| Canada | 8-16 business days | $20 USD |
| Japan | 5-9 business days | $10 USD |
| South Korea | 6-10 business days | $10 USD |
| Singapore | 6-12 business days | $10 USD |
| Malaysia | 6-12 business days | $10 USD |
| Thailand | 6-12 business days | $10 USD |
| Philippines | 6-12 business days | $10 USD |
| Vietnam | 6-10 business days | $10 USD |
| Mexico* | 10-16 business days | $20 USD |
| New Zealand | 8-16 business days | $15 USD |
| Turkey | 6-14 business days | $15 USD |
Shipping availability can vary by fulfilment location and address. Some US territories, remote addresses and armed-forces addresses may not be supported; checkout will show whether delivery is available for the order.
Processing and transit
Order processing normally takes 2–4 business days for stock confirmation, preparation and inspection. Transit estimates in the table begin when the parcel is dispatched; they are separate from processing time. We will send a dispatch notification when your order leaves the warehouse.
The estimates are a guide and are not guaranteed delivery dates. Customs clearance, local disruptions or carrier delays can affect arrival. Contact customerservice@acupuncture1993.com if an order is delayed, so we can help investigate. This does not limit any statutory delivery or cancellation rights.
Free shipping
Where your order qualifies for a free-shipping offer, the eligible service and any conditions will be shown at checkout. If no outward delivery fee was charged, we do not create a new outward shipping fee merely because you return the order. Returns and refunds explains the treatment of delivery charges and return postage.
Express shipping and special courier requests
Express shipping is not offered as a standard checkout option. Customers who require expedited delivery may contact customerservice@acupuncture1993.com to request a special shipment via DHL or UPS. These arrangements are subject to availability, a shipping quotation and confirmation by our team.
For a specially arranged DHL or UPS shipment, the customer is responsible for the courier shipping cost, customs clearance and any applicable import duties or taxes. Delivery times cannot be guaranteed.
Customs and import charges
Orders may be dispatched from different warehouses according to stock and destination. Where applicable, import duties or local taxes may be payable unless checkout expressly states they are included. Any amount collected by us is shown before payment. Contact us if you are unsure about a customs request; we do not promise reimbursement of third-party duties unless agreed or required by law.
Address changes and delivery problems
Please check the delivery address and contact details before ordering. If a parcel is held, refused or returned to sender, contact us promptly. We will investigate the circumstances and explain any proposed, reasonable charge that is permitted by law. There is no automatic forfeiture of a refund merely because a customs or delivery problem occurs. Faulty goods, our errors and statutory cancellation rights are handled under Returns and refunds.