Privacy Policy


This information is in compliance with the provisions of EU Regulation 679/2016 (hereinafter, "Regulation") and any specific local rules applicable to the protection of personal data processed in the manner indicated below.


The Owner of the Personal Data collected concerning the User and the Company VST srl based in Fabriano (AN) 60044, Via Martiri delle Foibe Istriane n. 7/L, VAT IT02597550421, (hereinafter, "Acupuncture”).

ACUPUNCTURE has a data protection officer and a "Privacy" unit that can be contacted by e-mail at the dedicated

Should, concerning specific data processing purposes, Acupucture. be joint controller with third parties, or third parties are controller for to the processing of your personal data, you will be provided with all the necessary information prior to you providing us your personal information.


Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.

The personal data processed are collected as provided directly by the interested party or collected automatically.

The data provided directly by the interested party are all personal data that are provided to the Data Controller in any way, directly by the interested party.

The data collected automatically are navigation data. Such data, although not collected in order to be associated with the user's identity, could indirectly, through processing and association with data collected by the Data Controller, allow its identification.

Among the Personal Data collected by this Application, independently or through third parties, there are: first name, surname, password, email, telephone number, billing address, shipping address, house number, city, province, ZIP code, Usage Data, Cookies, Tax Code.


The personal Data collected will be acquired and processed always in compliance with the principles of lawfulness established by the law to enable us to:

- guarantee the smooth navigation of the Site, which necessitates processing to navigate the Site and fulfil legal obligations;

- process your request to purchase products from the Acupuncture or to use the services offered by the Site, which necessitates processing to execute on contractual and/or pre-contractual measures taken upon your request;

- reply to your contact requests, which necessitates processing to execute on contractual and/or pre-contractual measures taken upon your request;

- Performing marketing activities both via automatic means (text messages, MMSs, messaging platforms, e-mails, push notifications) and not automatic means (mail, phone with operator), if you provide your explicit consent.

- Marketing activities can be done by sending newsletters, or through promotions, discounts, incentives, commercial information and other related means, by mail, phone call, direct sales, email, automatic voice calls, messaging platforms, text messages and/or MMSs.

- conduct customer profiling activities, if you provide your explicit consen

- Customer profiling can be conducted by analysing the Customer interests and preferences regarding Owner products and services, as well as your shopping habits.

Finally, the Owner may also process your personal data to comply with any legal obligations that it may have and to pursue his legitimate interests or that of third parties, in compliance with the conditions and limits set by the current legislation.


The Data are processed and stored for the time required by the purposes for which they were collected.


- Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
- The Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.

When the processing is based on the User's consent, the Data Controller can keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.


The personal data will process by means of telematic, paper and computer tools, and such processing will be based on the principles of fairness, lawfulness, and transparency to protect your rights and privacy. In particular, the processing of your data, also for purposes of customer profiling, may be automated, for example through a comparative analysis of your purchases (types, quantities, frequency, timing etc.), and through the analysis of the type and number of your requests for product information within a given timeframe.


The data will be process in a manner that will minimize the risk of destruction, loss, and unauthorized access to your data or any unauthorized or non-compliant processing.


Personal Data is collected for the following purposes and using the following services:

  1. Contact you
    Contact Form (SERVICE) (This Application)

By filling in the contact form with User Data, he consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.

Personal data collected: email, name and phone number.

- Mailing list or newsletter (This Application)

By registering for the mailing list or newsletter, the User's email address is automatically entered in a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Application may be transmitted. Your email address may also be added to this list as a result of registering for this Application or after making a purchase.

Personal data collected: email and name.

  1. Payment management

Payment management services allow this Application to process payments by PayPal or credit card. The data used for the payment are acquired directly by the requested payment service manager without being in any way processed by this Application.

Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.

  • PayPal

PayPal is a payment service provided by PayPal Inc., which allows the User to make payments online.

Personal data collected: various types of Data as specified by the Privacy  Policy of the service.

  • Shopify Payments

Shopify Paymentsis a payment service provided by Shopify International Limited, which allows the User to make payments online.

Personal data collected: various types of Data as specified by the Privacy  Policy of the service.

  1. Registration and authentication

By User registration or authentication, the User allow the Application to identify him and give him access to dedicated services. Depending on the following, registration and authentication services may be provided with the help of third parties. If this happens, this application may access some Data stored by the third-party service used for registration or identification.

- Direct Recording (This Application)

The User registers by filling out the registration form and providing his Personal Data directly to this Application.

Personal Data collected: name, surname, User ID, password, email, telephone number, billing address, shipping address, house number, city, province, postcode, usage data, cookies, tax code.

  1. Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to track the User's behavior.

- Statistics collected directly (This Application)

This Application uses an internal statistics system, which does not involve third parties.

Personal data collected: Cookies and Usage Data.

  1. Tag management

This type of service is functional to the centralized management of the tags or scripts used on this Application.

The use of these services involves the flow of User Data through them and, if necessary, their retention.

- Google Tag Manager (Google Inc.)

Google Tag Manager is a tag management service provided by Google LLC.

Personal data collected: Cookies and Usage Data.

Place of processing: USA – Privacy Policy.


  • - Selling goods and services online

The Personal Data collected is used for the provision of services to you or for the sale of products, including payment and possible delivery. The Personal Data collected to refine the payment may be those relating to the credit card, used for the payment instruments provided. The payment data collected by this Application depends on the payment system used.


Users may exercise certain rights with reference to the Data processed by the Data Controller.

In particular, he has the right to:

  • withdraw consent at all times.  The User may withdraw him consent to the processing of your personal data previously expressed.
  • to oppose the processing of its Data. The user can oppose the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are indicated in the section below.
  • access their Data.  The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
  • check and ask for rectification.  The User can verify the correctness of his Data and request its updating or correction.
  • to obtain the treatment limitation. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose other than their conservation.
  • obtain the cancellation or removal of his Personal Data.  When certain conditions are met, the User may request the cancellation of his Data by the Owner.
  • receive their Data or have them transferred to another data controller. The User has the right to receive his / her Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its unhindered transfer to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.
  • propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or act in court.


When Personal Data are processed in the public interest, in the exercise of public authority vested in the Owner or to pursue a legitimate interest of the Owner, Users have the right to object to the processing for reasons related to their particular situation.

Users are reminded that, if their data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.


To exercise the rights of the User, Users can direct a request to the contact Owner in e-mail address Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.


This Application makes use of Cookies. To learn more and to read theata details information, the User can consult the Cookie Policy.



The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Application or related Services by the User.

The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.


At the request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.


For needs related to operation and maintenance, this Application and any third parts services used by it may collect system logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.


Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using contact details.


The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users through one of the extremes contact number held by the Owner.

If the changes affect treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.



Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.


This is the information collected automatically through this Application (including from third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User connecting with this Application, addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference the sequence of pages consulted, the parameters relating to the operating system and the IT environment of the User.


The person who uses this application who, unless otherwise specified, coincides with the interested party.


The natural person to whom personal data relates.


The natural, legal, public administration and any other entity that treats personal data on behalf of the Data Controller, as set out in this privacy policy.


The natural or legal person, the public authority, the service or other body which, individually or together with others, determines the purposes and means of processing personal data and the tools adopted, including security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.


The hardware or software tool through which the User Personal Data are collected and processed.


The Service provided by this Application as defined in its terms (if any) on this site/application.


Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current Member States of the European Union and the European Economic Area.


Cookies are small text strings that the visited website sends to User's device.


Unless otherwise specified, this Privacy Policy applies only to this Application.



The purchase contract concluded through the exact compilation of the request form and the consent to the purchase expressed through the adhesion sent online or by completing the online electronic catalog at  store and the subsequent sending of the form itself, always after viewing a web page summarizing the order, printable, which shows the details of the purchaser and the order, the price of the purchased good, the shipping costs and any additional accessory charges, payment methods and terms, the address where the goods will be delivered and the existence of the right of withdrawal.

When the Supplier receives the order from the Buyer (or "Customer"), it sends a confirmation e-mail and displays a web page of confirmation and order summary, printable, in which they are also reported the data recalled in the previous point.

The contract is not considered perfected and effective between the parties in default of what is indicated in the previous point.

These conditions ("Term of Use ") regulate the offer and sale of products on the store shop. managed by the Company VST srl based in Fabriano (AN) 60044, Via Martiri delle Foibe Istriane n. 7/L, VAT IT02597550421, (hereinafter, "Acupuncture”). Each order implies acceptance of these Term of Use. It is recommended to carefully review and read the Term of Use before ordering any products on the Site.


These Terms of Use exclusively regulate the offer and sale of products to Consumers on the Company's website.

By placing the order, the Customer declares to have read the Term of Use available on the Site and to have accepted them.


Each order placed is sent to the supplier's warehouse to be packaged and prepared for shipment within 48 hours of receipt of the order, upon validation of the payment. The Customer is notified by e-mail on the day of shipment of the package. Packages are delivered by courier and delivery times vary from 2 to 5 working days, as follows:

  • Shipments to Italy maximum 2-3 working days
  • Shipments to Europe maximum 3-4 working days
  • Shipments to the rest of the world maximum 4-5 working days

Acupuncture does not ship to Russia, the United Arab Emirates and Australia

Shipping costs are calculated directly in the cart before confirming the order and vary according to weight and destination.


The price of the Products is the that indicated on the Site at the same time as the customer submits the order. The prices include packaging costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include shipping costs that are calculated in the cart.

The price of a product may vary according to the pricing policy of the specific market. Sales periods and related discount percentages may also vary.

If the Products are to be delivered in a country outside the European Union, the total price is net of any customs duties and any other sales tax. The Customer is invited to inquire with the competent bodies of their country of residence or destination of the products, in order to obtain information on any duties or taxes applied in their country.

All transactions relating to online orders on the Acupuncture website are made only in Euros. Furthermore, each order will be accompanied by the relative invoice / receipt.

Acupuncture offers the following payment methods:

  1. PayPal
  2. Shopify Payments


According to Art. 63 Cod. Cons. D.lgs. 21/2014, the Supplier assumes responsibility for ensuring the delivery of the goods to the Buyer.

Upon arrival of the goods, customers are requested to carefully inspect the package before affixing a signature as proof of delivery of the shipment.

If for any reason the package appears tampered with or if the adhesive tape is not intact, customers are requested to sign the receipt with reservation, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the courier and contact Acupuncture at

All Customers who place an order establish a business relationship with Acupuncture and therefore undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the Customer (incorrect address, recipient always absent, incorrect telephone number, etc.), or if the same refuses the delivery, the shipping costs and any customs duties will be deducted from the refund. due at his expense..


The Supplier assumes the responsibility to proceed with the collection and refund the customer if the goods purchased are found to be defective or different as described on the Site. The company is subject to the rules on the legal guarantee for 24 months from delivery of the product. The customer has two months to be able to report the defect to the company. The warranty covers the product with lack of conformity and cannot be invoked in the event of negligence and/or carelessness in the use and/or maintenance of the product.


Pursuant to art. 52 and ss. Legislative Decree 21/2014 the Buyer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following paragraphs.

To exercise this right, the Customer must notify the Supplier with an explicit declaration of his decision to terminate the contract, by writing to the e-mail address

To exercise your right, use the return form (here the Return Form) provided by the Acupuncture Store.

Returned orders must be sent to the following address:

VST srl
Via Luigi Einaudi, 280
62012 Civitanova Marche (MC)

For more information, the customer service reference address is

The transport costs related to the return of the product will be borne by the Customer (except orders over € 100 for Italy).

The right of withdrawal is however subject to the following conditions:

  • the purchased item must be intact and complete in all its parts;
  • In case of theft /loss of the item during the transport with Customer courier, Acupuncture will notify him (within 5 days of the problem, to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the goods (if insured);
  • In case of damage, the product will be made available to the Customer for its return, at the same time cancelling the request fot withdrawal.

Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport and other than those necessary to establish the nature, characteristics and functioning of the goods, not communicated during the withdrawal request phase. If such problems are found, Acupuncture will cancel the withdrawal request, without providing any refund.

Upon successful completion of the check, Acupuncture will refund the Customer the full amount relating to the returned items (shipping costs excluded), within 14 (fourteen) days from the return of the goods.

Refunds will be made with the same payment method provided for the purchase, within 14 (fourteen) days of receipt of the returned product, at the Supplier's warehouses. The Customer will be informed by e-mail when the refund is made. It should be noted that the credit time between the Supplier's bank account and the Buyer's bank account may vary by a few days depending on the bank. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.


The right to return ceases if the goods are not intact, in case ACUPUNCTURE assesses:

  • the inconsiderate use of the goods which tampered with their integrity;
  • the lack of fundamental parts of the product;
  • the damaging of the product for reason which are not linked to shipment.

In case of forfeiture of the right of withdrawal, the goods will be returned to the customer without issuing any refund


For any clarification or information or for after-sales assistance, as well as regarding the right of withdrawal, the exchange of goods and the warranty, the Supplier can be contacted at the following addresses:

The maximum response time to the request is 48 hours.

Monday to Friday - From 09:00 to 18:00